Return & Refund

Here’s how returns, exchanges, and refunds work at otherside. If you’re unsure whether your order qualifies, contact us! We’ll help you figure it out.

30-Day Money-Back Guarantee

If your item arrives damaged, defective, or significantly different from its description, contact us within 30 days of delivery. We’ll refund your purchase, and you won’t need to send the item back.

We may ask for photos to help us understand what went wrong.

Free Returns & Exchanges in the U.S.

Unopened items can be returned for a full refund, exchange, or store credit. Contact us within 30 days of delivery to arrange your return.

For U.S. orders, we cover return shipping.

For hygiene reasons, we can’t accept returns of underwear or other intimate apparel that has been tried on. You can still contact us—we’ll work with you on a refund, exchange, or store credit, depending on the situation.

International Returns

For orders shipped outside the U.S., you’re responsible for return shipping costs.

Only the purchase price of returned items is refundable. Original shipping charges, duties, and taxes are non-refundable.

Lost Packages

If your package is lost in transit, we’ll arrange a refund or replacement.

We consider a package lost in transit when tracking hasn’t updated for:

7 calendar days for U.S. orders.
14 calendar days for international orders.

If tracking shows your package as delivered but you haven’t received it, contact us so we can look into it. We can’t guarantee a refund or replacement in these cases, or if an incorrect shipping address was provided at checkout.

Final Sale

Items marked Final Sale cannot be returned or exchanged and are not eligible for a refund or store credit.

Order Cancellations

Contact us within one hour of placing your order to request a cancellation. Once we confirm the cancellation, we’ll issue a full refund.

After one hour, we can’t guarantee cancellation because your order may already be processing or on its way. Orders that have shipped cannot be canceled.

Refunds

Refunds go back to your original payment method. Most appear in your account within 72 hours of being issued, though your bank or payment provider may take longer.